Suspending / Unsuspending a Domain Name

KB Tags associated with this article:
Use all tags
KB Tags
domorder
reseller
Body

Order Suspension is a useful feature available to Resellers of <%SFNB_RESE123LLER_BRA123ND_NAME%>. Typically, you may need to Suspend domain names in response to abuse complaints or when you haven't received payment towards domain name registration/renewal/transfer services, etc..

Caveats 

Note

  • Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..

  • <%SFNB_RESE123LLER_BRA123ND_NAME%> does not support the Suspension / Unsuspension feature for domain names under the following TLDs (extensions), due to restrictions imposed by the Registry:

    • <#start dotca#>

    • .CA

    • <#end dotca#><#start dotde#>

    • .DE

    • <#end dotde#><#start doteu#>

    • .EU

    • <#end doteu#><#start dotnl#>

    • .NL

    • <#end dotnl#><#start dotuk#>

    • .UK

    • <#end dotuk#>

  • The Contact Details and Name Servers of such a domain name can not be modified while a domain name is Suspended.

  • A Transfer (Away) Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

    <#start dotau#>

    However, when you Suspend a .AU domain name, it can still get Transferred since the .AU Registry prohibits blocking Transfers.

    <#end dotau#>

  • Domain name Renewal and Deletion would not be possible.

  • An Move/Push/Transfer of this domain name to another Customer Account would not be possible in this state.

  • A domain name Suspended by you, can only be Unsuspended by you or <%SFNB_RESE123LLER_BRA123ND_NAME%>.

  • You will not be able to Unsuspend a domain name Suspended by <%SFNB_RESE123LLER_BRA123ND_NAME%>.

  • A Customer can not Unsuspend a domain name under any circumstance.

To Suspend / Unsuspend a Domain Name

  1. Login to your Control Panel, search for the domain name you wish to Suspend/Unsuspend. Learn how.

  2. Here,

    • To Suspend the Domain Name:

      1. Click on the Suspend link.

      2. Enter the reason for suspension and click on the Suspend Domain button.

      3. Click on the Yes, Suspend button to confirm the suspension.

      Note

      The reason for Suspension would be visible to your immediate Sub-Reseller/Customer (depending upon whether the domain name belongs to your Sub-Reseller's Customer or your immediate Customer) in the Order Details view of the domain name, from within their Control Panel.

    • To Unsuspend the Domain Name:

      1. Click on the Unsuspend Domain button.

      2. Click on the Unsuspend Domain button to confirm the unsuspension.